I purchased Lvl 50 advance on my account last Thursday. I have sent email after email and no response.... HELP!!!
Usually handled within a day.
No one at CS mail friday-sunday
there is an issue with the level 50 tokens at the moment. The issue lies within one of the customer service tools they use to do this process.
⬆️ **Level 50 Advances** are experiencing an issue, and **there will be several days' delay in servicing them**. Please note this is not related to our future plans to automate these Advances, but rather is being caused by problems with an internal tool utilized by Customer Support in the current method of processing Advances. We are in the middle of a hardware refresh, but will be turning our attention to resolving the issue as soon as that is complete.
Well its almost Tuesday now and no response.... I guess they just going to rip me off.
Thank You very much for the update. I was begging to feel poorly about playing the game. I still have a few accounts to upgrade but I will wait for you to get caught up.
Level 50 Advances are being processed again.
I am currently dealing with this issue, I bought it over three days ago almost 4 now I have emailed, made a ticket, and I am getting annoyed because I spent money to get this please help!
If i'm right, there's nobody on Customer Service from Friday - Sunday. Your best bet is to wait 1 more day (Monday) and it SHOULD be answered.