Unscheduled Server Outage

FodderboyFodderboy (Forum Administrator)

We will need to take the servers offline in approximately one hour to make some necessary adjustments to the servers. The expected down time for this outage is approximately one hour. We apologize for the short notice of this outage. We hoped to avoid bringing the servers down for this issue but it cannot be postponed to a later date. This post will be updated when the server work is complete and the servers have been returned to service.


  • FodderboyFodderboy (Forum Administrator)

    We are still working on the servers at this time. We have the following as an update from the server team:

    To explain further, we are in the process of implementing the new Payment Portal that was mentioned in the October Update and also recently here in Discord. Unlike PayPal, this new portal will accept Captains from all over the world, including Eastern Europe and Russia. Also, the new payment portal accepts a much wider array of payment methods than PayPal ever did, ranging from e-wallets to gift cards. Of course, it also accepts PayPal, so it's just an overall win for everyone. We also took the opportunity to implement a cleaner look for both the BSN Store and www.burningsea.com sites. Please continue to stand by a little while longer. We'll let you know here as soon as everything is ready to go.

    Further update will be provided as more information is available.

  • FodderboyFodderboy (Forum Administrator)
    edited October 2019

    The servers are back online and available for service.

    We have a few lingering issues with more work to do. Players should be aware of the following:

    -The Burning Sea Note store is temporarily unavailable.

    -Players can create new accounts however the new accounts cannot log into the game.

    -The old account management page (https://account.portalusgames.com/ ) is no longer available. The new account management page will be found at play.burningsea.com

    -The new Account Management page is temporarily unavailable. This will affect password resets until access is restored.

    We hope to have these issues resolved within the next 24 hours. More information will be provided as it becomes available.

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