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I can't buy BSNs

GrasoGraso
in Game Help
I had planned to buy a certain amount each month as if I was paying a sub to help maintain the game. When I try to log into the account to buy more BSN, it says my user name and email are not found. I am using the very ones from the forum account I'm logged in with. I edited my profile and looked at the user name and password. Yet those do not work. I really want to keep supporting the game, but it won't let me.
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Comments

  • KasparKKasparK (Forum Administrator)
    You need to login with a game account (just like logging in to the game).
    If you have several accounts, remember to use the one you want the BSN on.



    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • GrasoGraso
    I tried. Didn't work. The game requires me to log in with email and password. The url below seems to want an account name. I do not know what the account name is for the email I want to use. I only know it for the account I originally bought notes with, and I do not want to use that account. When I tried logging in, it kept saying the account and password were wrong, but I used the credentials I use to log into the game as well as the one account name I know.

    https://account.portalusgames.com/login
  • silvijussilvijus
    Well try to sor this thing out but dont buy yet, i think anaversary sale will be soon so ucan buy more bsn.
  • GrasoGraso
    I just tried using another account that I prefer to get the notes with. It said I have to confirm. I clicked to send credentials. Never got them in the email I tried to log in with.
  • GrasoGraso
    silvijus said:

    Well try to sor this thing out but dont buy yet, i think anaversary sale will be soon so ucan buy more bsn.

    Ok. It'd be nice to figure out how to get it to at least log in, but sure I can wait until the sale is happening. I don't understand how I was able to buy some when I first made the account, but now I cannot. Very strange.
  • silvijussilvijus
    Also a tip for you Grace, Focus on making end products while buying from AH , less trouble, can make experts and other stuff without the headache of trying to produce the raw materials.
  • GrasoGraso
    edited January 21
    Yeah, I gave up on trying to be a supply chain. I couldn't do that with 10 fully lotted accounts.

    Meanwhile, I still cannot buy BSNs. Hilarious. Really. :p
  • ralgur2ralgur2
    edited January 21
    LOL.. This just keeps on getting better. I logged out with my Graso account, and tried to log back in, and now I cannot get in. So I associated one of my other accounts with the forums so I can follow this thread. Sigh! I moved to a new computer in late December, so I lost all access to all my old emails. I exported them before switching, but I did not realize that Windows Live Mail was no longer supported, so now I can't get to any of them. Otherwise, I would just go to the old emails to find out what my account name is for each email I registered with POTBS. It is like something is telling me to get away from this game as fast as I can. I don't want to, but I'm getting super frustrated here.
  • KasparKKasparK (Forum Administrator)
    http://kb.mozillazine.org/Importing_and_exporting_your_mail

    Scroll down to Windows Mail / Windows Live Mail
    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • KasparKKasparK (Forum Administrator)
    Graso said:

    I tried. Didn't work. The game requires me to log in with email and password. The url below seems to want an account name. I do not know what the account name is for the email I want to use. I only know it for the account I originally bought notes with, and I do not want to use that account. When I tried logging in, it kept saying the account and password were wrong, but I used the credentials I use to log into the game as well as the one account name I know.

    https://account.portalusgames.com/login

    Both Game and Store uses account name to login with (unless you put a mail as the account name - which I do not think it would accept).

    The forum uses login with mail
    ( https://forums.burningsea.com/entry/signin )

    Do note there is another option to login to the forum - "Sign in with Burningsea.com" that redirects you to https://account.portalusgames.com/login - there you would have to login in with your game account.


    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • ralgur2ralgur2
    Sorry, but n9ne of this works. I cannot even sign in with my Graso account now or reset it's password.
  • ralgur2ralgur2
    Please forgive the typos. My phone makes it impossible to eeit.
  • ralgur2ralgur2
    When I try to login with ralgur2 via the portals site, it says invalid user name and password. Something is very wrong.
  • ralgur2ralgur2
    I log into the game with my email, not user name. I do this every day, and it works.
  • KasparKKasparK (Forum Administrator)
    ralgur2 said:

    Sorry, but n9ne of this works. I cannot even sign in with my Graso account now or reset it's password.

    I have requested a password reset for your Graso -profile via this : https://forums.burningsea.com/entry/passwordrequest

    Please check your mail used for Graso - profile

    NOTE: That is for the forum account.
    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • KasparKKasparK (Forum Administrator)
    ralgur2 said:

    When I try to login with ralgur2 via the portals site, it says invalid user name and password. Something is very wrong.

    Is that an account you have created via the forum?
    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • KasparKKasparK (Forum Administrator)
    edited January 22
    ralgur2 said:

    I log into the game with my email, not user name. I do this every day, and it works.

    On the server selection-screen you log in with your email adress ??

    I have just tried - it does not work...

    account name works.
    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • ralgur2ralgur2
    KasparK said:

    ralgur2 said:

    When I try to login with ralgur2 via the portals site, it says invalid user name and password. Something is very wrong.

    Is that an account you have created via the forum?
    Yes.
  • ralgur2ralgur2
    I'm sure I'm part of the problem. I just don't understand how this works. Is the portalus login different than the forum?
  • KasparKKasparK (Forum Administrator)
    I also tried to login
    https://account.portalusgames.com/login

    with email - it does not work

    account name works.
    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • ralgur2ralgur2
    KasparK said:

    ralgur2 said:

    I log into the game with my email, not user name. I do this every day, and it works.

    On the server selection-screen you log in with your email adress ??

    I have just tried - it does not work...
    Yes, I log in with my email address. Keep in mind I created the account about a.month ago. Maybe that is why.
  • KasparKKasparK (Forum Administrator)
    ralgur2 said:

    I'm sure I'm part of the problem. I just don't understand how this works. Is the portalus login different than the forum?

    The forum created profile is for the forum only.

    The game account is for the game and store.

    Game account can be linked with forum account so game account can be used to log in at forum(that is why there are 2 login options.

    BUT - even if linked forum name CANNOT be used for game or store.

    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • KasparKKasparK (Forum Administrator)
    ralgur2 said:

    KasparK said:

    ralgur2 said:

    When I try to login with ralgur2 via the portals site, it says invalid user name and password. Something is very wrong.

    Is that an account you have created via the forum?
    Yes.
    If is created via the forum it is only for the forum not game or store.
    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • GrasoGraso
    edited January 22
    Looks like I got my Graso login working again. Thanks for the help.
  • GrasoGraso
    They said all my accounts have the email as the account name. I'll try logging in with the email as the user name, but not optimistic it will work.
  • KasparKKasparK (Forum Administrator)
    Graso said:

    Looks like I got my Graso login working again. The is for the help.

    Perfect.

    For the game/store login use the info CustomerService mailed you ~13 hours ago.
    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • GrasoGraso
    edited January 22
    Doesn't work. I used the email associated with the Graso account, and the password, via the Portalus portal. It says "Invalid username or password".

    I tried the username and password, and the email and password for two different accounts. Both get this "Invalid username or password" message.
  • Jack O'ConnerJack O'Conner (Forum Moderator)
    Graso said:

    Doesn't work. I used the email associated with the Graso account, and the password, via the Portalus portal. It says "Invalid username or password".

    I tried the username and password, and the email and password for two different accounts. Both get this "Invalid username or password" message.

    Ahoy there, try making a new forum account with that exact email!

  • GrasoGraso
    Omgosh... finally. I was able to get the verification email again for my one account I wanted to buy notes with. It let me confirm, and now I can log into the Portalus website to buy notes. I'm just waiting to see if there is a sale.
  • Jack O'ConnerJack O'Conner (Forum Moderator)
    Graso said:

    Omgosh... finally. I was able to get the verification email again for my one account I wanted to buy notes with. It let me confirm, and now I can log into the Portalus website to buy notes. I'm just waiting to see if there is a sale.

    There isn’t any plans for a sale at this time. Keep an eye out for announcements in the future.
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