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  • KasparKKasparK (Forum Administrator)
    edited November 5
     Installation


    Download Links:

    PotBS Live-Servers
    Alternative(Direct) download-links:
    Live: CDN-01 (Version 1.4.0.7038 - Hotfix #32)
    Live: CDN-02 (Version 1.4.0.7038 - Hotfix #32)
    Live: CDN-04 (Version 1.4.0.7038 - Hotfix #32)

    'Fallback' (Version 1.4.0.7038 - Hotfix #32)



    PotBS Test Server

    Alternative(Direct) download-links:
    Test: CDN-01 (Version 1.3.3.4012 - Hotfix #19) 'Fallback'
    Test: CDN-02 (Version 1.4.0.7038 - Hotfix #32)
    Test: CDN-04 (Version 1.4.0.7038 - Hotfix #32)



    BE AWARE: When installing the Test-Server edition, this MUST be installed to a different location than the regular Live-Servers-edition.

    Run the installer by right-clicking and select Run as Administrator.
    Install to the default path - in order to avoid any issues.


    AVG -users: "put to sleep unless activated"-function

    "Please open AVG PC Tuneup, click on Speed up component. Then click on Disable background programs to see the list of programs that are put to sleep.
    If you scroll to the very bottom on that window, you can see an option to Wake each program. Click on that option to undo a program from sleep.
    "

    Look for BitRaider Mini-Support Service ......

    ~


    Nvidia PhysX is required:
    Get it here:Nvidia PhysX (Redirect)
    NOTE: This is version 9.13.0604(2013.07.18) of the PhysX Legacy System Software.
    However versions 9.12.0613(2012.07.02) and 9.12.1031(2012.11.26) also works.

    Question: What is PhysX, why do I need it?
    Answer: NVIDIA® PhysX® is a powerful physics engine enabling real-time physics. It's all about how objects in your game move, interact, and react to the environment around them. Without physics in many of today's games, objects just don't seem to act the way you'd want or expect them to in real life.

    ~


    Alternative Installation(A) - including Bitraider(Provided by KasparK):
    Manual download and placement of Bitraider files
    Intended for Windows 7, 8, 8.1 and 10 - 64bit only.
    This gives you the files needed to install Bitraider(solves an issue related to that), an active Bitraider installation which installs and downloads the game.
    Most importantly you have an option to update/patch the game in the future.


    Alternative Installation(B) - excluding Bitraider:
    No BitRaider Installation -
    Version 2.15.46.0 via Google Drive
    Manual Game download - Version 2.15.46.0 (7,13GB)
    Required installations are available in the folder: "Dependencies"
    DirectX (DX-folder)
    Visual C++ 2005 SP1 Redistributable (MSVC8-folder)
    Nvidia PhysX (NVPHYSX-folder)
    (.NET framework is also provided but should be installed as part of above installations).

    Note: This leaves you without the BitRaider Patcher installed - meaning it can not update the game - you'll need to download a full image everytime the game is patched.

    ~


    Installation Video by (Provided by Jack O'Conner):




    Require additional help (Post a new discussion-topic in the 'Game Help'-section)


    Show all FAQ Topics - Wanna give a thumbs up, some feedback or alert us that something is missing? Provide Feedback

    Post edited by KasparK on
    Support your game. Head over to the BSN-store:
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  • KasparKKasparK (Forum Administrator)
    edited November 3
     Updating, Loading and Graphic Issues


    Reaudit Files:
    Problems starting PotBS might be solved via the BitRaider 'Full Repair'-option.

    Clicking the round icon in the upper right corner will open the options menu. You may however experience that it launches the game so fast that you are not able to click it in time.

    Right-click your PotBS shortcut. Select Properties. In the "Target"-field - add this at end:
    -brnolaunch
    Now Bitraider does not auto-launch the game and your can get to the options menu - shown above.
    Which field?


    Alternative method:
    In [gameinstallationspath]/BitRaider
    Delete:
    clienset.xfr
    netclnt.xfr
    clientck.xfr
    This forces a reaudit of the game-files.

    How to find my [gameinstallationpath]

    ~


    Bitraider Errors:
    Firewall:
    [Error: 650] "There was a critical error processing this request. Please check your firewall or network, then exit and retry package or contact provider.
    [Error: 301] Failed to create file in destination"

    Firewall - Issue:
    Make sure Bitraider and potbs.exe is not blocked by your firewall.

    How To: F-Secure [External Link] - McAfee [External Link] - Norton [External Link] - AVG [External Link] -
    Avast [External Link] - BitDefender [External Link]

    ~


    Unable to communicate with External UI:
    This is in general understanding neither occourring due to an issue at the user/player end nor Portalus' system - but some communation issue between the 2 parts.
    However it is possible - that the following steps may resolve that issue:

    Solution 1:
    Try out the Alternative Installation(A) here.

    Solution 2:
    1. Uninstall BitRaider
    2. Delete this folder: C:\Users\Public\Documents\BitRaider
    3. Delete this folder C:\ProgramData\BitRaider
    4. Delete your game installation folder (See the Reinstalling section below about piggs-folder before deleting).
    5. Restart pc
    6. Run disk-cleanup
    7. Reinstall
    ~


    No BitRaider file or Asset ID passed - 'Verifying Package ID...'.:
    Please leave the error message on screen(run the installer again if you have already closed it).
    With the message shown:
    Press the Windows Logo' + 'R' keys on your keyboard.
    Copy and insert this : %programdata%\BitRaider\common\logs.
    Press 'Enter' (a File Explorer window will open at the location of the BitRaider log-files).
    Copy the file(s) to a location you can easy find again (your desktop for example).
    Upload it to an online service and post a link and a short description here.

    Try out the Alternative Installation(A) here.

    ~


    Downloading Package Skins.... endless loop:
    Disconnecting / disabling internet connection might force the download out of the loop.
    That did not solve it ? Please follow the directions for 'Unable to communicate with External UI' (above).

    ~


    Downloading stuck at %:
    Press Windows key + R and type: services.msc
    Press Enter and scroll down to find BitRaider Mini-Support Service.
    Right-click BitRaider Mini-Support Service and select Properties.
    Change the Startup Type to 'Automatic' and click OK.
    Right-click BitRaider Mini-Support Service Stub Loader and select Properties.
    Change the Startup Type to 'Automatic' and click OK.
    There might only be one of the 2 mentioned services present.

    ~


    Error: -9
    (INTERNAL) Setup detected an internal error. There are only two situations known to cause this error message:
    Dsetup.dll could not load the Dsetup32.dll and Dsetup16.dll files.
    Setup attempted to call a unicode version of Setup Advanced Programming Interfaces (APIs), which are not implemented.
    If you receive this error message, rename the Dsetup16.dll and Dsetup32.dll files. To do so, follow these steps:

    1. Click Start, point to Find, and then click Files Or Folders.
    2. Type the following line in the Named box, and then click Find Now:
    dsetup16.dll
    3. Click the file, and then click Rename on the File menu.
    4. Change the name to a .dxx extension. The file name should read as follows:
    Dsetup16.dxx
    Repeat steps 2-4 for the Dsetup32.dll file.
    Reinstall DirectX.


    Thanks to Catalina Garrido: Error -9 DirectX installation error.

    ~


    Question: Experience see-through / semi-transparent graphics. What can be done?
    Answer: Install the newest driver for your graphics card(GPU). Uninstalling and making a clean install can solve issues aswell.
    AMD:
    1. Changing 'Anti Aliasing Method' from 'adaptive multi-sampling' to 'multi-sampling' can fix it.

    2. Go to the 'Gaming' tab in Catalyst Control Center and choose the '3D Application Settings' sub-tab.
    Check 'Use application settings' for the Anisotropic filtering (or uncheck, apply, recheck and reapply.



    Require additional help (Post a new discussion-topic in the 'Game Help'-section)


    Show all FAQ Topics - Wanna give a thumbs up, some feedback or alert us that something is missing? Provide Feedback
    Post edited by KasparK on
    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • KasparKKasparK (Forum Administrator)
    edited December 2016
     Game Data Corruption


    Game Data Corruption:
    Like with any other software, sometimes odd things happen. Possible solutions:
    A. If you havn't yet try the 'Full Repair'-option - see above.
    B. Locating the corrupt file: In the PotBS logfile some of the last entries will include ERROR Pig and Unable to read.
    Copy the line(s) and post with a short description.
    You may find which file it releated to in the list below. All you need to do is delete/remove the indicated file and run Bitraider launcher/pathcer - a new and fresh file should then be downloaded.

    or
    C. Reinstall - get the newest installer here: PotBS Live-Servers - PotBS Test-Server.
    Simply run the installer ontop of your current installation.
    But you may need to do a clean install of the game.(Meaning a download of the entire ~7,5GB).

    An example of what you look for in the log file would be:
    DAY MONTH XX HH:MM:SS YEAR ERROR Pig: Unable to read data\World\Rooms\textures\OS_LM_DY_Venezualan_Grass.dds from pig file

    List(work in progress) of which file in the piggs-folder contain which in-game locations:

    data\World\Rooms\textures\OS_LM_DY_Venezualan_Grass.dds = wrt-n.pig

    data\world\rooms\textures\CCN_LM_DY_Drysand_A.dds = wrt_ca.pig

    data\World\Rooms\textures\OS_SwampLine_A.dds = wrt_n.pig



    Require additional help (Post a new discussion-topic in the 'Game Help'-section)


    Show all FAQ Topics - Wanna give a thumbs up, some feedback or alert us that something is missing? Provide Feedback
    Post edited by KasparK on
    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
  • KasparKKasparK (Forum Administrator)
    edited April 2016
     Reinstalling - Installation Path


    Installation Path to PotBS. How to find out where you installed PotBS:
    Copy this:
    file:///C:/ProgramData/BitRaider/common.ini
    Open a new tab in your browser, insert in the address-line.

    [potbs]Path= shows the installation path for the Live Servers.
    [potbs-test]Path= shows the installation path for the Test server.


    Reinstalling:
    Copy the 'piggs'-folder from the PotBS-installation before removing the game.
    This will save your from redownloading close to 7,5GB data.
    If you have encountered an error about 'Game Data Corruption' - please do note it might be the data/files in the 'piggs'-folder that are corrupt - in which case redownloading the whole set of game-files are adviced.






    Require additional help (Post a new discussion-topic in the 'Game Help'-section)


    Show all FAQ Topics - Wanna give a thumbs up, some feedback or alert us that something is missing? Provide Feedback

    Post edited by KasparK on
    Support your game. Head over to the BSN-store:
    Pirates of the Burning Sea Store
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