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  • Change to Customer Service Hours

    As of Monday, May 16 our customer service hours will be 8am to 8pm Pacific*, 7 days a week. All customer service tickets that are received outside of these hours will be reviewed the following morning.

    Most problems can be solved by visiting our knowledgebase and the Known Issues / Troubleshooting forum on burningsea.com, and we encourage our players to check these resources before opening a support ticket with us.

    If a solution cannot be found on the knowledgebase or forums then please ask a question on our support website.

    - Flying Lab Software Customer Support

    * 4pm to 4am UK time, 7pm to 7am Moscow Time, 1am to 1pm Australian Eastern Time.

  • #2
    Being unable to log in I cannot check, but if I remember right your support page implies that tickets can be used for immediate help - something about helping people stuck in missions first. You might like to make it clear that it is pointless waiting for help out of hours - and perhaps suggest an alternative course of action to people who are stuck.

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    • #3
      Will it be possible to reach GMs ingame or via tickets outside that timeframe?

      What about massive bugs? Zone server crashes, for example? Server goes insane @ 9PM, do we have to wait until the next morning? If I am stuck in an instance @ 9 PM, I have to wait until the next morning?

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      • #4
        Or port battle bugs?

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        • #5
          Don't try the support website. because u will have this
          Error

          We are currently experiencing problems with our support system. You may contact our support team by contacting support@flyinglab.com, however there may be some delays in responding to your ticket. We apologize for any inconvenience caused by this.

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          • #6
            Originally posted by mjos90 View Post
            Don't try the support website. because u will have this
            Error

            We are currently experiencing problems with our support system. You may contact our support team by contacting support@flyinglab.com, however there may be some delays in responding to your ticket. We apologize for any inconvenience caused by this.
            i +1 on that, its been like that since summer

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