Un-delete & Mulligan

KasparKKasparK (Forum Moderator)
Un-delete:
Question: I deleted a character - how can I get back?
Answer: BE AWARE! You are granted one (1) restore of an character you deleted. Read policy here: Un-Deletes

Send a request to Customer Services - see info below.

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Mulligan:
Question: I accidentally deleted a very valuable item - what can be done?
Answer: BE AWARE! You are granted one (1) restore of an item you deleted by accident.
This should really, really be for that one catastrophic case - so please do reconsider before claiming your one (1) mulligan.
Note:
This is only applicable in a situation when the item is destroyed(out of game).
This is not applicable if the item was traded/changed ownership.
This is not applicable to losses due to the nature of the game.
Read policy here: Account Mulligan.

Send a request to Customer Services - see info below.

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Contacting Customer Services:
Include:
  1. Server-name
  2. Account-name
  3. Character-name
  4. Item-name
Send it to: customerservice@portalusgames.com

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Question: This didn't cover what I wanted to know?
Answer: Sry, but we are still here to help you.:
Refer to the other FAQ-posts or post your question here: 'Game-Help'-section.


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Post edited by KasparK on
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